Terms and Conditions

 

1. Country of business

Orienteering Service of Australia is a registered business name of Koch Industries.
Koch Industries is an Australian Company registered in the State of Victoria. ABN 74 879 209 652
Transactions conducted within Orienteering Services of Australia online site are conducted in Australia in Australian Dollars.

2. Returned merchandise and refund policy

Orienteering Service of Australia is committed to providing excellent quality goods. If you are not completely satisfied with your purchase, a refund for the purchase price of the goods will be provided immediately on receipt of the returned items.
Returns must be received within 14 days of delivery in order to receive a refund. 
Goods must be received in the original packaging and in the same condition as they were dispatched 
in order to receive a refund.  A re-stocking fee may apply if returned goods and packaging are not deemed to be in original condition and therefore no re-saleable.
Postage, handling and insurance are at the cost of the purchaser in the case of refunds. Insurance of goods being delivered is at the option of the purchaser. Where free delivery has applied for the item being returned, the cost of postage for the initial delivery of the item will be deducted from the refunded amount.

Orienteering Service of Australia takes no responsibility for goods damaged in transit if the purchaser did not elect to take out insurance.

3. Delivery policy

Orienteering Services of Australia generally uses Australia Post. Postage and packing costs will be borne by the purchaser.
Express delivery or courier may be elected at the discretion and cost of the purchaser.
Insurance of goods being delivered is at the option of the purchaser.
Orienteering Service of Australia takes no responsibility for goods damaged in transit if the purchaser did not elect to take out insurance.

4. Product liability
The product description and specifications are to the best of our knowledge at the time of publication. Please note that products may not be exactly as pictured, please read the product details before purchase. 

Maps:
Orienteering Service of Australia takes no responsibility for the accuracy of the maps it supplies that it does not hold copyright to. Orienteering maps, and any courses depicted on such maps, are generally maintained by various volunteer orienteering associations. While it is in the clubs’ best interest to maintain permanent course markers, controls etc; all are subject to the effects of the elements and are located in public areas and are subjected to vandalism and damage from time to time. It is the responsibility of the user of the orienteering map(s) to reconnoiter the area for any potential hazards before conducting any orienteering activities using information and maps supplied by Orienteering Service of Australia. Any changed conditions can be reported directly to Orienteering Services of Australia on the contact details listed below. We will promptly pass on your feedback to the owner of the copyright of the map, but will not take responsibility for rectifying any errors or omissions.

Compasses:
SILVA compasses are covered by a 2 year warranty against faults in manufacture, but not against faults caused by damage, misuse or normal wear over the life of the compass.
Products returned under warranty will be replaced with the same or (if no longer available) the most similar product in stock.  If replacement is not possible, a refund or credit may be issued.

The above disclaimer and liability limitation do not exclude any rights, which by law may not be excluded, including but not limited to your rights under the Trade Practices Act. 

5. Customer Service Contacts

Koch Industries Pty Ltd trading as Orienteering Service of Australia
Email: info@osoa.com.au
Phone: 03 9714 8540

ABN: 74 879 209 652